No Show, Cancelation and Rescheduling Policy

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At To Rest Y’all Souls Spa, we dedicate individual time and care to ensure every guest enjoys a seamless space of relaxation and rejuvenation. To respect the schedules of both our clients and team, we ask that you review our clinic policies below prior to your appointment.

To ensure client safety, custom skin assessment, and optimal treatment results:

• Facial Services: All first-time facial clients are required to participate in a initial consultation prior to or as part of their first session.
• Epilfree Procedures: All clients receiving Epilfree hair reduction treatments must complete a consultation before starting their first service.

Should you need to cancel or reschedule your visit, please provide at least 24 hours’ advance notice. This window allows us to offer the reserved time slot to other clients seeking care.

• First Late Cancellation / No-Show: Cancellations, reschedules, or no-shows made with less than 24 hours’ notice will forfeit the 50% deposit collected at booking.
• Second Late Cancellation / No-Show: A second late cancellation or no-show will result in a charge equal to 100% of the full service fee.
• Discounts & Partner Rates: Cancellation fees apply to the full standard price of the service and cannot be combined with community partner discounts or promotional pricing.
• Appointment Reminders: Courtesy reminders (via text or email) are sent whenever possible. However, the client remains responsible for remembering their appointment time, and the policy remains in effect regardless of whether a reminder was received.

Extenuating Circumstances: We understand that unexpected emergencies happen. If you encounter severe extenuating circumstances, please reach out via text or email as soon as possible, and management may evaluate fee waivers on a case-by-case basis.

• Timely Cancellations: Refunds for appointments cancelled 24 hours or more in advance will be processed back to the original payment method, minus any standard credit card processing/service fees.
• Processing Time: Approved refunds may take up to 30 business days to reflect in your account depending on your financial institution.
• Late Cancellations/No-Shows: Deposits and service fees for late cancellations or no-shows are non-refundable.

We are accessible 24/7 via text or email to assist you with scheduling adjustments:

• Text: 403-371-1706
• Email: torestyalsouls@gmail.com